The Retail Conference 2017

Connecting Retailers - Sharing Innovation

17th May 2017 - Nottingham Conference Centre, Burton Street, Nottingham NG1 4BU

Retail Customer Experience Conference - Speakers

We strive to select speakers who will provide engaging content, knowledge, insights, experience and inspiration to our delegates. Throughout the day, leading experts and experienced retail practitioners will discuss hot topics for the sector during keynote presentations and workshop sessions.

Details of speakers for our forthcoming event will be added below as and when they are confirmed.

Clare Bailey, Founder, The Retail Conference

Clare Bailey, Founder, The Retail ConferenceClare Bailey is a well-known retail commentator and high street campaigner. She is a regular guest expert for live TV & Radio broadcasts including: BBC Breakfast, Sky News, Channel 5, ITV Good Morning Britain, BBC Radio 4, 5 Live & LBC... to name a few!

Also a frequent press contributor, Clare has written for The Times, Telegraph, Independent, Guardian, Sun, Mirror, Mail, Huffington Post and a range of other B2B publications. She is a best-selling author of 2, retail-focused business books, both published by Kogan Page.

Clare has spent her entire working life in the retail sector - starting out in store management; moving to head offices. She has worked with brands such as McDonalds, M&S, Dixons, Argos, Asda, Disney & Sainsbury. During the latter part of her employed career she spent several years in senior retail-facing consulting roles with both software giant, SAP, and international management consultancy Accenture.

Since 2006 Clare has worked within her own businesses, and, 10 years on, has a number of brands to her name - all with a common theme: supporting the success of the UK retail industry.Read more about Clare...

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Christina Dolding, Head of Customer Experience & Innovation, Old Mutual Wealth

Christina Dolding, Head of Customer Experience & Innovation, Old Mutual WealthChristina is the Head of Customer Experience and Innovation at Old Mutual Wealth.

She has worked in the financial services sector in the customer experience space for nearly 25 years. Her unique, unconventional and creative thinking has brought the customer to life in the most unexpected but impactful way.

She has won a series of internal and external awards for her work and was recently awarded the UK Customer Experience Professional of the Year.



Find out more about Christina's presentation on our keynotes page...


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Ian Golding, Consultant, Customer Experience Consultancy Ltd

Ian Golding, Consultant, Customer Experience Consultancy LtdA highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions.

Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies.

An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.

Find out more about Ian's presentation on our keynotes page...


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Andrew McMillan, Engaging Service

Andrew McMillan, Engaging ServiceAndrew started his career as a management trainee with the John Lewis Partnership. Over the next eighteen years he led a number of selling teams in different branches. He was then asked to lead on customer experience for the group. In 2012 Andrew set up his own consultancy specialising in employee engagement, customer experience and the link between the two. He is also in demand internationally as a conference speaker and chair.

Andrew McMillan will draw upon his three decades experience at John Lewis to share his insight on creating a distinct customer experience, leading teams and engaging employees. Andrew will explain that consistency is key to reputation and the whole team has to be brilliant with the customer, not just some, but all of the time. His role in defining and growing the John Lewis brand has been key to its success today.

Find out more about Andrew's presentation on our keynotes page...


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Chris Palmer, Sales Manager UK & Northern Europe, Hughes Network Systems Europe

Chris Palmer, Sales Manager UK & Northern Europe, Hughes Network Systems EuropeA highly experienced, innovative professional Chris has many years of managerial experience in technology based managed service solutions within the UK and international markets working with some of the largest blue chip companies over the years.

Specialising in communications with over 20 years experience within this industry with 6 of those year focusing on the retail sector helping build solutions to meet the challenges faced by the modern retailer Chris brings a wealth of knowledge and experience to organisations looking to build brand loyalty and foster customer relationships while looking to increase sales through various forms of media.

In a changing retail market Chris has experience in helping companies identify, produce and deliver compelling solutions to their organisations to meet the everyday challenge and ultimately increase business revenues.

Find out more about Chris's presentation on our keynotes page...


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Jonathan Brindley BA, MSc, Dip.M, FCIM, CM Chartered Marketer, Mobaro Retail

Jonathan Brindley BA, MSc, Dip.M, FCIM, CM
Chartered Marketer, Mobaro RetailJonathan is a Fellow of the Chartered Institute of Marketing (FCIM).
He has almost 20 years' industry experience working in world-class organisations, where he has first-hand experience of managing marketing departments, with significant influence over board decisions, and subsequent product/service growth strategies.

With a thorough understanding of marketing best practice formed through a solid academic background, he was invited to advise on the design and development of the now globally adopted CIM Marketing Standards.
Jonathan now works as Chief Marketing Officer (CMO) for Mobaro Retail, and utilising his knowledge of the implementation of critical marketing processes and systems, he is able to provide insight to clients on how to maximise the ROI from the Mobaro Retail solution.

Find out more about Jonathan's presentation on our keynotes page...


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David Phillips, Solution Advisor, Brightpearl,

David Phillips, Solution Advisor, Brightpearl,David Phillips is a Solution Advisor at Brightpearl, with over ten years experience working for B2B organisations.
At Brightpearl, he helps retail businesses achieve growth in excess of 30% year on year.

Brightpearl is a platform to manage inventory, accounting, customers, suppliers and fulfillment across your omnichannel business. Paired with real-time reports on inventory, cash flow, profitability across products, channels, customers and much more. Allowing you to make data driven decisions and execute an effective strategy to grow your business.

Find out more about David's presentation on our keynotes page...


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Sarah Davies, Strategic Partner Lead, Google

Sarah Davies, Strategic Partner Lead, GoogleSarah Davies is a Strategic Partner Lead working with Google's largest publisher clients in the E-commerce verticals.
Sarah has been with Google for over 5 years and is responsible for leading new business development efforts for e-commerce partnerships.

Sarah graduated from the University of Cambridge with a degree in Manufacturing Engineering.

Find out more about Sarah's presentation on our keynotes page...


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